- Industry Online Store & Presence
- Platform WooCommerce
- Cmsmart product Cmsmart Ecommerce
- Live store Visit site
Project overview
Get to know this project through its key features and benefits.
Challenge, solution & features
How we approached this build, what we built, and what shipped.
Context and Problem
The client operates in the online printing industry, providing a range of customizable options for customers looking to create unique products like business cards, flyers, and invitations. The traditional ordering process was cumbersome, leading to customer frustration and abandonment of the shopping cart.
Goals
The primary objective was to enhance customer experience by streamlining the ordering process, improving product discoverability, and facilitating easier uploads of custom designs.
Solution Overview
Through Cmsmart’s consulting services, the client achieved an upgraded online platform designed to enhance the customer journey. Improvements included a restructured catalog that categorizes offerings, an intuitive ordering flow, and robust design capabilities for user-generated content.
Key Capabilities
- Enhanced online ordering experience
- Efficient product configuration options
- Simplified artwork upload features
- User-friendly online design tools
- Better service categorization for easy navigation
Implementation Approach
The implementation process involved assessing existing workflows, identifying bottlenecks, and redesigning user interfaces to facilitate a seamless experience. Key stages included customer feedback collection, prototype testing, and iterative improvements based on user interactions.
Outcomes and Results
The refined website design significantly reduced friction during the ordering process, enabling customers to explore and select products with greater ease. This transformation has positioned the client as a more competitive player in the online printing market.
Integration into Client Workflow
Following the enhancements, customers now enjoy an optimized journey from quotation through to proofing and production, leading to faster turnaround times and improved overall satisfaction with the service.
Support
Plan your project with our founder
David NguyenFounder & CEO, Cmsmart · Netbase JSC
“Tell me about your project — I read every request personally.”
- Free scoping call with an ecommerce consultant
- Written proposal with scope and price before any work
- Since 2012 · 6,300+ client projects in 80+ countries
How it works
How we run your project
The same WorkSuite-backed flow you see in your cmsmart.net dashboard, from first request to handover.
-
Step 1
Request & scoping
You submit a request at project-proposal and an ecommerce expert reviews your requirements.
-
Step 2
Proposal & estimate
A written scope and price before any work starts -- you can see it in your dashboard.
-
Step 3
Milestones & tasks
Your project runs as milestones and tasks with a project manager; progress is visible in your dashboard.
-
Step 4
Milestone payments
Payment terms are set per project in your proposal; each milestone is invoiced in your dashboard and paid online with PayPal.
-
Step 5
Support tickets
Questions and change requests go through tickets in your dashboard, with your project's history kept.
-
Step 6
Handover & maintenance
After delivery and testing on your store, optional maintenance and backup are available.
Benefits
What this build changed for the business
Discover the advantages and value users gain from using this project.
Smoother customer journey
Better product discoverability
Fewer ordering mistakes
Cleaner artwork collection
Faster handoff to production
More reliable checkout completion
Real numbers, real clients
Trusted by store owners in 80+ countries
What we have delivered since 2012, and what customers say about working with us.
- 6,300+ client projects since 2012
- 4,600+ projects delivered since 2012
- 1,800+ live stores online now
- 80+ countries clients worldwide
- 500+ custom development projects since 2012
- 120+ engagements running 5+ years ongoing support
Since 2012 · a Netbase JSC company · as of Sep 2026 · source: WorkSuite project records
Rated by customers on third-party sites (as of Sep 2026)
Teams in 80+ countries run their ecommerce projects with Cmsmart
Cmsmart was really easy to install onto our website. Customer service were able to answer any queries we had very quickly and so we got this up and running in a short space of time. The theme and plugin from Cmsmart is really simple to use, friendly dan very powerfull. Overall, it's been a great experience so far! Would highly recommend
tendi rahmat
Verified on Trustpilot
I've purchased the Theme & NBdesigner for my website for a day. The staff Gary & Andrea are friendly and helpful. Andrea completed installation of the theme and the plugin on the next day of purchasing, they are efficient. So far I am satisfied with the services provided by them.
Chiew Seok Chin
Verified on Trustpilot
Excellent service for the right price! - Fast support by chat / video! Happy to work with people like Chuong, always ready to fix all needs. Hope to work for many years with them.
Sven v B
Verified on Trustpilot
Read more testimonials Delivered & maintained with WorkSuite: tickets, tasks, milestones and invoices in one place. See how it works
FAQ
Frequently asked questions
Common questions about this kind of build.
What does it help automate in day-to-day operations?
Do customers need an account to place an order?
Who is this workflow best for?
Can it handle custom options like sizes, paper types, and finishes?
How are customer design files collected and managed?
Will it work with multiple languages or markets?
Does it include proofing and approval steps?
Can we send automatic updates to customers?
- Online Store & Presence
E-commerce Enhancement for Efficient Custom Product Ordering
View case study
- Online Store & Presence
- WooCommerce
Enhancing Online Ordering for Custom Heat Transfer Solutions
View case study
- Online Store & Presence
- WooCommerce
Streamlined Online Ordering for Custom Label Solutions
View case studyWant a project like this?
Tell us your workflow and get a tailored proposal.
Request a similar project
Cmsmart Ecommerce provides custom ecommerce and WooCommerce development services for web-to-print, product personalization, plugin support and API integration. For company background and team leadership, see David Nguyen.
Top