WooCommerce care service

WooCommerce Error & Plugin-Conflict Fix

Cmsmart finds and fixes errors on your WooCommerce store: critical errors and white screens, broken cart or checkout, admin pages that will not load, PHP and JavaScript errors, and conflicts between plugins or with your theme. We reproduce the problem on a copy, fix the cause, test ordering and report what changed.

Pricing
From $199
Timeline
1-5 days
Category
Web development
Delivered by
Cmsmart Ecommerce

About this service

For store owners who see errors after an update, lose orders because checkout fails, or have an issue nobody has been able to explain.

Scope

  • Triage: error logs, recent changes and the exact steps that trigger the problem.
  • Reproduce on a staging copy.
  • Root cause: plugin conflict, theme template override, PHP version, custom code or server setting.
  • Fix by configuration, code patch or replacing the faulty component.
  • Regression test: cart, checkout, payments, customer accounts and order emails.
  • Written report with prevention advice.

Deliverables

  • The fix, deployed with a backup.
  • A report of cause, change and test results.

What you provide

  • Admin, hosting and log access.
  • Steps to reproduce, screenshots and when it started.
  • Whether orders are affected right now.

Proof and related services

See delivered client stores in our project portfolio. Related: plugin installation and conflict resolution, update and compatibility upgrade and support and maintenance.

Cmsmart Ecommerce is a Netbase JSC company, building ecommerce stores since 2012: 500+ custom ecommerce projects since 2012, including long-term engagements of 5–7+ years. A dedicated Ecommerce Account Manager team provides the consulting, and every project runs in your Cmsmart dashboard, with tickets, tasks, milestones and invoices in one place.

As of Sep 2026. Source: WorkSuite project records, Netbase portfolio library.

Next step

Get a custom plan: tell us about your store and goals and we reply with a tailored proposal covering scope, approach and cost, with no obligation. Get a custom plan →

Terms of Service

Scope, timeline and terms

Timeline

  • Typically 1–5 business days from access to a tested fix, depending on the cause.
  • Tell us if checkout is down, so the work can be planned around it.
  • Your exact timeline is confirmed in your ticket or proposal.

Terms

  • Scope, price and timeline are confirmed in a written proposal before any work starts.
  • We work on a staging copy, or take a full backup before touching your live store.
  • Communication, approvals and change requests run through tickets in your Cmsmart dashboard.
  • Third-party licences (themes, plugins, fonts, hosting) are not included unless the proposal lists them.
  • You own the code and content we build for you.
Talk to an ecommerce expert

Plan your project with our founder

David, Founder & CEO of Cmsmart

David NguyenFounder & CEO, Cmsmart · Netbase JSC

“Tell me about your project — I read every request personally.”
  • Free scoping call with an ecommerce consultant
  • Written proposal with scope and price before any work
  • Since 2012 · 6,300+ client projects in 80+ countries

How it works

How we run your project

The same WorkSuite-backed flow you see in your cmsmart.net dashboard, from first request to handover.

  • Step 1

    Request & scoping

    You submit a request at project-proposal and an ecommerce expert reviews your requirements.

  • Step 2

    Proposal & estimate

    A written scope and price before any work starts -- you can see it in your dashboard.

  • Step 3

    Milestones & tasks

    Your project runs as milestones and tasks with a project manager; progress is visible in your dashboard.

  • Step 4

    Milestone payments

    Payment terms are set per project in your proposal; each milestone is invoiced in your dashboard and paid online with PayPal.

  • Step 5

    Support tickets

    Questions and change requests go through tickets in your dashboard, with your project's history kept.

  • Step 6

    Handover & maintenance

    After delivery and testing on your store, optional maintenance and backup are available.

How we run projects

Service Pricing

Pricing That Scales with Your Business

 Basic

  •  For small business sites needing a quick error correction.

$ 199

One-time payment


    What You Get:

     Fix up to 5 critical errors (404s, plugin conflicts, broken links)
     Page speed boost (basic caching, image compression)
     Mobile responsiveness check & fix (1–2 key pages)
     Full backup before fixes
     7 days rollback support

Not ready to buy? Request a quote for this package

 Advance

  •  For growing ecommerce stores needing deeper optimization.

$ 399

One-time payment


    What You Get:

     Fix up to 15 errors or conflicts (plugins, checkout, scripts)
     Advanced page speed optimization (caching layers, CDN setup, lazy loading)
     Mobile UX optimization across all templates
     SEO technical audit report (errors, broken schema, Core Web Vitals)
     Full backup + staging environment testing
     14 days rollback & priority ticket support

Not ready to buy? Request a quote for this package

 Premium

  •  For high-traffic or revenue-sensitive stores needing continuous monitoring.

$ 699

One-time payment


    What You Get:

     Unlimited error fixing & optimization
     Weekly speed & performance checks
     Monthly technical SEO & UX audit
     24/7 monitoring & emergency rollback
     Dedicated project manager via Cmsmart Dashboard
     Priority fixes for WooCommerce updates or plugin conflicts

Not ready to buy? Request a quote for this package

Real numbers, real clients

Trusted by store owners in 80+ countries

What we have delivered since 2012, and what customers say about working with us.

  • 6,300+ client projects since 2012
  • 4,600+ projects delivered since 2012
  • 1,800+ live stores online now
  • 80+ countries clients worldwide
  • 500+ custom development projects since 2012
  • 120+ engagements running 5+ years ongoing support

Since 2012 · a Netbase JSC company · as of Sep 2026 · source: WorkSuite project records

Teams in 80+ countries run their ecommerce projects with Cmsmart

Cmsmart was really easy to install onto our website. Customer service were able to answer any queries we had very quickly and so we got this up and running in a short space of time. The theme and plugin from Cmsmart is really simple to use, friendly dan very powerfull. Overall, it's been a great experience so far! Would highly recommend

tendi rahmat tendi rahmat Indonesia Mar 2021
Verified on Trustpilot

I've purchased the Theme & NBdesigner for my website for a day. The staff Gary & Andrea are friendly and helpful. Andrea completed installation of the theme and the plugin on the next day of purchasing, they are efficient. So far I am satisfied with the services provided by them.

Chiew Seok Chin Chiew Seok Chin Singapore Feb 2021
Verified on Trustpilot

Excellent service for the right price! - Fast support by chat / video! Happy to work with people like Chuong, always ready to fix all needs. Hope to work for many years with them.

Sven v B Sven v B Netherlands Jan 2021
Verified on Trustpilot

Read more testimonials Delivered & maintained with WorkSuite: tickets, tasks, milestones and invoices in one place. See how it works

FAQ

Frequently asked questions

Common questions about this service.

Do you need access to my live store?

We need logs and admin access to diagnose, but we reproduce and fix on a staging copy wherever possible.