Product Designer & Customization store: Business Transformation for Online Print and Design Services
Cmsmart delivered this WooCommerce project remotely for a personalized products business in the United Kingdom, using Cmsmart Ecommerce. FN Market specializes in providing a wide array of personalised products through an online platform, catering primarily to businesses and individuals seeking high-quality print solutions. The restructured website has led to a more seamless ordering experience for FN Market's customers.
- Industry Product Designer & Customization
- CMSmart product Cmsmart Ecommerce
- Platform WooCommerce
- Country United Kingdom
Business Transformation for Online Print and Design Services is a Product Designer & Customization project in United Kingdom built with Cmsmart Ecommerce on WooCommerce. This case study sets out the challenge, what was built and the result as recorded. Delivered — live store.
- Industry Product Designer & Customization
- Platform WooCommerce
- Cmsmart product Cmsmart Ecommerce
- Country United Kingdom
- Live store Visit site ↗
Project overview
Get to know this project through its key features and benefits.
Challenge, solution & features
How we approached this build, what we built, and what shipped.
1The challenge
FN Market specializes in providing a wide array of personalised products through an online platform, catering primarily to businesses and individuals seeking high-quality print solutions. Their offerings include business cards, promotional flyers, outdoor signage, and custom apparel. However, the existing customer journey faced challenges in terms of clarity in navigating services and a streamlined ordering process.
The primary objective was to create a more user-friendly online experience that highlights FN Market's extensive product range while simplifying the ordering and design processes. Enhancing the overall accessibility and flow of the website would significantly benefit customer engagement and satisfaction.
2What we built
CMSMART worked closely with FN Market to improve their online presence and user interactions. The focus was on creating a more structured catalog that makes navigation intuitive, alongside enhancing the online design editor for user convenience.
The collaboration involved several phases, starting with thorough analysis to identify user pain points. Following this, a revamped website structure was implemented, allowing for clearer service pathways and checkout processes. The online design editor was upgraded to provide users with an easier means to create and upload designs.
With the new system in place, the client workflow now includes a straightforward quote process, followed by customer artwork submission and proofing. This ensures that customers remain informed at every step of production, reinforcing FN Market's commitment to quality and service excellence.
3Cmsmart modules used
Built with Cmsmart Ecommerce on WooCommerce.
- Enhanced online ordering interface that allows clear product configuration choices.
- Streamlined artwork submission process through an intuitive upload feature.
- Integration of an improved online design option, facilitating real-time edits before print.
- Well-organized product categories that drive service discovery and user engagement.
- Efficient workflow from quote generation, through proof approval, production, and fulfillment.
Capabilities as listed in the project record.
4The result
The restructured website has led to a more seamless ordering experience for FN Market's customers. Users can easily select their desired products, configure options, and upload artwork with reduced friction. This transformation has significantly improved the discoverability of FN Market's services, driving customer interaction and satisfaction.
As described in the project record.
Gallery
- Home page, desktop
- Home page, phone
- Project screenshot 1
Captures of the live store taken on 10 October 2026.
Support
Plan your project with our founder
Huy Nguyen (David)Founder & CEO, Cmsmart · Netbase JSC
“Tell me about your project — I read every request personally.”
- Free scoping call with an ecommerce consultant
- Written proposal with scope and price before any work
- Since 2012 · 6,300+ client projects in 80+ countries
Want a project like this?
Tell us your workflow and get a tailored proposal.
- Free scoping call with an ecommerce expert
- Written proposal with scope and price before work starts
- A dedicated project manager for your build
How it works
How we run your project
The same WorkSuite-backed flow you see in your cmsmart.net dashboard, from first request to handover.
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Step 1
Request & scoping
You submit a request at project-proposal and an ecommerce expert reviews your requirements.
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Step 2
Proposal & estimate
A written scope and price before any work starts -- you can see it in your dashboard.
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Step 3
Milestones & tasks
Your project runs as milestones and tasks with a project manager; progress is visible in your dashboard.
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Step 4
Milestone payments
Payment terms are set per project in your proposal; each milestone is invoiced in your dashboard and paid online with PayPal.
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Step 5
Support tickets
Questions and change requests go through tickets in your dashboard, with your project's history kept.
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Step 6
Handover & maintenance
After delivery and testing on your store, optional maintenance and backup are available.
Benefits
What this build changed for the business
Discover the advantages and value users gain from using this project.
Smoother web-to-print ordering
Cleaner artwork handoff
Proof-first control
Better product discoverability
Fewer manual follow-ups
More consistent customer communication
Real numbers, real clients
Trusted by store owners in 80+ countries
What we have delivered since 2012, and what customers say about working with us.
- 6,300+ client projects since 2012
- 4,600+ projects delivered since 2012
- 1,800+ live stores online now
- 80+ countries clients worldwide
- 500+ custom development projects since 2012
- 120+ engagements running 5+ years ongoing support
Since 2012 · a Netbase JSC company · as of Sep 2026 · source: WorkSuite project records
Rated by customers on third-party sites (as of Sep 2026)
Teams in 80+ countries run their ecommerce projects with Cmsmart
I’ve purchased a few themes from Cmsmart now, the themes themselves are incredibly well made but the support service is outstanding!! Requests are handled promptly and the team are always friendly, highly recommended.
B
BigJayce
🇬🇧 United Kingdom Apr 2022
I purchased the Teepro theme and absolutely love it! I ran into a few issues with setup and customer service was quick to respond and very helpful; thanks guys!
V
Vince Agwada
🇺🇸 United States Apr 2022
The team is great and their response to any query is quick which deserves appreciation.
A
Archana Srinivasan
🇮🇳 India Feb 2022
Read more testimonials → Delivered & maintained with WorkSuite: tickets, tasks, milestones and invoices in one place. See how it works →
FAQ
Frequently asked questions
Common questions about this kind of build.
What parts of the customer journey does it improve?
Who is this automation best for?
How does proof approval get handled?
Can it support both “upload artwork” and “design online” options?
Can it help manage seasonal catalog updates and promotions?
Can I add or adjust social sharing options on product pages?
Will this help reduce cart and checkout confusion for designed products?
Does this include custom design service follow-ups?
Related
More ways to explore this build
Similar services and projects worth a look.
More Product Designer & Customization projects
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View case study →
- Product Designer & Customization
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Enhanced Online Ordering for Print and Design Services
View case study →
- Product Designer & Customization
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Business Transformation for Online Product Design and Order Management
View case study →The team behind it
The team behind these projects
Account Manager
Project Manager
Business Analyst
Developers & QA
- Scoped first by an Account Manager and a BA
- Milestones and sprints tracked in WorkSuite
- Support and growth after launch
Want a project like this?
We work remotely with clients in 80+ countries; contracts and payments go to Netbase JSC. Talk to the CEO, Huy Nguyen (David), on WhatsApp +84 937 869 689 or at project@cmsmart.net.
Request a similar project →Tell us what you need — get a free consultation and a tailored quote.
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Cmsmart Ecommerce provides custom ecommerce and WooCommerce development services for web-to-print, product personalization, plugin support and API integration.
Web-to-print, WooCommerce, B2B and AI specialists who plan, build and support stores together.
Meet the team →- Cmsmart is a brand of Netbase JSC. We work remotely with clients in 80+ countries; contracts and payments go to Netbase JSC.
- 91 Nguyen Chi Thanh Str, Dong Da Dist, Hanoi, Vietnam
- Email: project@cmsmart.net
- WhatsApp: +84 937 869 689
- Contact page
Cmsmart Ecommerce — a Netbase JSC company. Copyright © 2012-2026 Cmsmart.net. All rights reserved.
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