Ecommerce integration services
Gelato WooCommerce integration for personalised ecommerce orders
Orders, print files and tracking between your store and Gelato via the provider's API, confirmed against its current documentation.
The short answer
We connect your Cmsmart Ecommerce or WooCommerce store to Gelato via the provider's API, so orders go out with the print-ready file of each personalised line and tracking returns to the store. The assessment confirms the order and file format against Gelato's current documentation. It is custom development, quoted after a free assessment.
| Scope | Paid orders to Gelato with a print file per line, status and tracking back |
|---|---|
| What syncs | Order and file to Gelato; status and tracking back to WooCommerce |
| Typical inputs | Gelato account and API access, your product list, example orders |
| Deliverables | Data map, the bridge on staging, tested orders, monitoring, run book |
| How pricing works | Free assessment, then a quote per project paid by milestone. Gelato fees are paid to Gelato. |
Data flow
How the data moves
The problem
What does a hand-off to Gelato cost when each order is personalised?
- Print files passed to the supplier by hand
- Products and variants that do not match on both sides
- No tracking on the store
- Orders for one product that should go to different suppliers
- Retries that could create a duplicate order
What syncs
What moves, which way, and when
| Data | Direction | System of record | Trigger | Notes |
|---|---|---|---|---|
| Paid order | Store to Gelato | WooCommerce | On payment (webhook) | Via the provider's API |
| Print file | Store to Gelato | Cmsmart designer | With the order | A print-ready file per line, format confirmed in the data map |
| Status and tracking | Gelato to store | Gelato | Webhook or polling | Added to the order and the customer email |
Typical defaults. We could not read Gelato's documentation on 10 October 2026 (the page returned a 403 to a read-only request), so no endpoint or limit is stated here. The data map confirms the details with you.
Gelato
What we confirm with you before we quote
Because Gelato's documentation could not be read for this page, we confirm the following in the free assessment, against Gelato's current developer documentation.
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Order and file format
How an order and its print file are submitted, and which file types are accepted.
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Product and variant mapping
How your products map to Gelato products.
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Status updates
Whether status and tracking arrive by webhook or must be polled.
Approach
Connector, integration platform or custom code
The free assessment compares the three on fit, cost driver and limits, and tells you which one we would pick and why.
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A. Marketplace connector
A licence from the WooCommerce Marketplace or the system's own app store, configured for you.
Fits: Standard flows and a well-supported system.
Limits: Limited to what the connector exposes; fees are paid to its vendor.
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B. Integration platform
A hosted integration platform that moves data between apps, for example Celigo, or Make for light flows.
Fits: Several systems, or upkeep by a non-developer team.
Limits: A monthly platform fee, and platform-specific logic.
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C. Custom integration
WooCommerce REST API and webhooks connected to the other system's API, with a queue, retries and logs, built as custom development.
Fits: B2B prices, personalised files, multi-supplier routing or an unusual system.
Limits: We build and maintain it, so it is quoted per project.
Often a mix: a connector or platform for the standard flows, plus custom logic for B2B prices, personalised files or multi-supplier routing. Built as custom development.
The Cmsmart angle
What is core, and what is built for you
Cmsmart Ecommerce is built on WooCommerce. The designer side is part of the product. The bridge to your other systems is custom development.
Core Core in Cmsmart Ecommerce
- Each personalised order line carries its own design
- The designer exports a print-ready PDF for a design
- WooCommerce REST API and webhooks (WooCommerce core)
Custom Custom development
- The bridge that sends a file or an order to another system
- Field mapping, price-list logic and routing rules
- Queue, retries, logs and alerts
Scope
Included, not included, and extra
Included
- A data map of orders, files, variants, status and tracking
- The bridge that sends the order and each line's print-ready file to Gelato via its API
- Product and variant mapping
- Queue, retries, logs and alerts
- Status and tracking back to WooCommerce
- Testing on staging
Not included
- Gelato's products, prices or production quality
- Gelato fees
- Implementing or licensing the other system itself (ERP, CRM, MIS or supplier account)
- Fees charged by the other system, a connector or an integration platform
- Changes inside the other system's configuration beyond the agreed scope
Extra, quoted separately
- A second supplier with routing by product or region
- Artwork approval before the order is released
- Shipping and 3PL links
What we need from you
- A Gelato account and API access
- The products and variants you sell
- Example orders
- Admin or sandbox access to the other system, and an API user with only the rights needed
- A named owner on your side for each synced object (products, stock, prices, customers, orders)
- A staging copy of your store, or approval to create one
- Examples of real orders, including the awkward ones (partial shipments, refunds, custom items)
- Your volumes: orders per day, number of products and the busiest days
Process
How an integration project runs
Each phase is a milestone, approved and invoiced one at a time in your dashboard. The timeline is set in the assessment, because it depends on your systems and volumes.
- Free integration assessment. We review your systems, the owner of each field, your volumes and API access, and tell you what is feasible.
- Architecture and data map (milestone 1). A signed-off design that states what syncs, which way, how often and which system owns each field.
- Build in sprints on staging, using sandbox accounts of your systems.
- User acceptance testing with your own order, price and file scenarios.
- Go-live with a cut-over plan, a back-fill of open orders and monitoring switched on.
- Support. Tickets in your dashboard, health checks, and updates when either system changes its API.
Enterprise support tier
For integrations your operations depend on
Response targets, monitoring and review cadence are set in your agreement, not on this page.
- Monitoring of sync health and failed jobs, with a monthly sync report
- A named team that stays after launch
- A security review before go-live
- WooCommerce and connected-system upgrades tested on staging first
Free assessment
See what connecting Gelato would take
Tell us about your store and the system. We reply with what is feasible, which route we would pick and a quote, with no obligation.
FAQ
Frequently asked questions
How do you connect WooCommerce to Gelato?
Via the provider's API, as custom development. The bridge sends the order and the print-ready file of each line and writes status and tracking back to WooCommerce. We confirm the exact order and file format with you in the assessment.
Can a shopper's own design go to Gelato automatically?
That is the aim of the bridge. The Cmsmart designer keeps a design per order line and exports a print-ready file. How Gelato accepts that file is confirmed against its current documentation in the assessment.
Should I use Gelato's own plugin instead?
If you sell Gelato's catalogue products, its plugin may be enough. Check whether it passes a shopper's own file for each line. If not, a bridge covers it.
Can I use Gelato with another supplier?
Yes. The integration layer can route by product, region or cost across suppliers.
Does tracking return to the store?
That is part of the scope. Whether it arrives by webhook or by polling depends on Gelato's options, set in the data map.
How is the project priced?
There is no public price. After the free assessment you receive a quote, with the data map as milestone 1. Gelato fees are paid to Gelato.
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Who you work with
The team behind Cmsmart and its published work
- 2012Netbase since 2012Cmsmart Ecommerce is a Netbase JSC company
- 6,300+client projectssince 2012
- 80+countriesclients worldwide
- 17,133proposals writtenin our project system, live count
Client projects and countries: Netbase portfolio library and WorkSuite project records, as of Sep 2026. Proposals: records in our Cloodo WorkSuite project system, all-time, refreshed every 6 hours.
Talk to an ecommerce expert
Huy Nguyen (David)
Founder & CEO, Cmsmart · Netbase JSC
Every request is read by the team before you get a written scope and estimate.
Published Cmsmart projects
Web-to-Print · myrollup.chEnhanced Web-to-Print Catalog for Custom Printing SolutionsDelivered, live store
Web-to-Print · rynoprinting.comTransforming Web-to-Print Experience for Customized Printing ServicesDelivered, live store
Web-to-Print · namengigant.nlBusiness Improvement for Custom Print Ordering and Service ExperienceDelivered, live store
Project records from our portfolio. They show the wider work of the team, not this exact service.
Stores on Cmsmart Ecommerce
Cmsmart Ecommerce provides custom ecommerce and WooCommerce development services for web-to-print, product personalization, plugin support and API integration.
Web-to-print, WooCommerce, B2B and AI specialists who plan, build and support stores together.
Meet the team →
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